HB Services FZE Respects the privacy of its Clients and believes that each of its Clients who books or looks for any services offered by Holiday Basket or in this website www.holidaybasket.net (the site), has the right to be informed about the privacy policy that is followed by HB Services FZE.

The idea of this policy is to educate the ‘Users’ as to what personal information is being captured by us and where the same is being used. It describes the principles and practices that apply to ‘Personal Information’ collected from Users of our services on our Site, in telephone or e-mail communications.

It should be further noted that HB Services FZE will not (i) collect Personal Information of the Users without their knowledge and permission; (ii) knowingly disclose the Personal Information of any User to third parties, except as provided herein. HB Services FZE endeavors to take reasonable steps to protect the security of the Personal Information collected from its Users.

HB Services FZE logs the IP address of the Users in order to maintain the server, administer the Web site and track usage statistics.

The IP address of any User may vary each time they visit the site, or it may be the same, depending on whether such User access the site through an always-on type of Internet connection (e.g., cable modem or DSL), or through a dial-up connection (e.g., VSNL, MTNL etc). Either way, it would be extremely difficult for HB Services FZE to identify the Users through their IP address, and HB Services FZE never makes any attempt to do so.

If any User reached our site by clicking on a link or advertisement on another site, then HB Services FZE also log that information. This helps HB Services FZE to maximize their Internet exposure, and to understand the interests of its Users. All of this information is collected and used only in the aggregate; that is, it is entered into the database maintained by HB Services FZE, where HB Services FZE can use the same to generate overall reports on the site visitors, but not reports about individual visitors.

HB Services FZE also places a small file known as a "cookie" on its Users’ computer's hard drive. A cookie may contain information that allows HB Services FZE to track the Users’ path through the Web site and to determine whether the User has visited the site before. However, unless the User registers with HB Services FZE, such cookie contains no personally identifiable information that would allow HB Services FZE to identify the User. Cookies cannot be used to read data off of the hard drive, and cannot retrieve information from any other cookies created by other Web sites. The cookie is used this manner to help HB Services FZE to understand how visitors use the site, and to help HB Services FZE to improve the site. Users may refuse to accept a cookie from the site by following the procedures specific to Users; Web browser. Since cookies don't provide any information from which HB Services FZE can identify any User, it is suggested that the Users allow cookie on their computer. It also should be noted that if any User is visiting a site where he/she will be accessing his/her confidential account information, he/she will be required to accept cookies as it is essential for site administration and security.

If any User visits the site by "clicking-through" from a site operated by the partners of HB Services FZE, and the User has registered with such partner, then certain information about the User, which they said User has provided to that partner may be transmitted to site. He HB Services FZE strongly advises its Users to review the Privacy Policy of the Web site from which he/she have reached the site in order to determine what information was collected and how the partner could use their information. Regardless of what information was transmitted to HB Services FZE, however, HB Services FZE does not the same unless the User registers on the site.

How the personal information collected is used

HB Services FZE use the personal information collected to help both HB Services FZE as well the User. As mentioned above, registering with the site allows the Users to personalize the Web site so that it is most useful to them. It also allows the User to log into the site automatically each time of visit, rather than manually typing user name and password every time. By registering one can also track his/her history of transactions that he/she may have done on the site which is available in the form of a Dossier. HB Services FZE may also use this information to periodically contact the Users with news or important information from HB Services FZE or to request the Users’ feedback about the site. In addition to these periodic updates, HB Services FZE may also email additional materials, but only if specifically requested by the User. These might include opt-in newsletters and other materials that Users proactively request.

In addition to these communications, if the Users have provided their email addresses, HB Services FZE may use that personal information to transmit notifications about special offers or to inform the Users about the special deals provided by partners / associates of HB Services FZE. The Users may opt-out of any or all marketing communications by clicking the link provided in any commercial e-mail sent or at any time, as well as access and update their personal information, by visiting the site.

Disclosure of personal information

HB Services FZE does not sell or rent any personal information to any third party, other than its partners, as discussed in this policy. HB Services FZE may aggregate personal information from all of its users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if HB Services FZE does so, that information will not be in a form that will allow any third party to identify each User personally.

HB Services FZE may also share some of the personally identifiable information with its subsidiaries, group and sister companies around the world that are committed to provide comprehensive array of travel packages and services to meet the travel needs of a User. Sharing this information allows HB Services FZE to better understand the ways in which its various product and service offerings can assist travelers. It also enables HB Services FZE to provide its Users with information about travel opportunities in which he/she might be interested. The subsidiaries, group and sister companies of HB Services FZE also will comply with applicable laws governing the transmission of promotional communications, and give each User an opportunity in any such email that they send to choose not to receive such promotional e-mail messages in the future.

Users also may share their personal information with third-parties specifically engaged by HB Services FZE to provide services (such as Airlines, Hotels, Ground Handlers, Insurance Companies, Product Companies and advertising agencies), in which case HB Services FZE will require those parties to agree to use any such personally-identifiable data solely for the purpose of providing the specified services through HB Services FZE. HB Services FZE may also use the information to provide to government agencies like RBI, Banks etc as per the laws of the country. Users must appreciate that HB Services FZE must cooperate with legal authorities, and may in some circumstances be required to disclose personally identifiable information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. HB Services FZE doesn't expect this to happen, but if it does, HB Services FZE will provide only the information required. In other words, HB Services FZE will not simply turn over the database in response to a specific legal requirement.

Steps taken to protect the personal information

HB Services FZE has implemented security procedures to help protect the personal information stored in the systems/site. For example, HB Services FZE limits access to personal information about its Users to its employees who we reasonably need to come into contact with that information. HB Services FZE also employ processes (such as password hashing, login auditing, and idle session termination) to protect against unauthorized access to the personal information.

Retention and storage

HB Services FZE will retain the Personal Information in its databases in accordance with document management, retention and destruction policy and applicable laws. This period may extend beyond the end of relationship with the User, but it will be only as long as it is necessary for HB Services FZE to have sufficient information to respond to any issues that may arise later. For example, HB Services FZE may need or be required to retain information to allow any User to obtain future credit against the trip purchased but cancelled subsequently. HB Services FZE may also needs to retain certain information to prevent fraudulent activity; to protect HB Services FZE against liability and permit HB Services FZE to pursue available remedies or limit any damages that HB Services FZE may sustain; or if HB Services FZE believes in good faith that a law, regulation, rule or guideline requires it. The Personal Information will be stored in secured locations, and on servers controlled by HB Services FZE.

Third Party Advertisers

Third parties advertise on the Site. However, HB Services FZE do not share any Personal Information about the Users with these advertisers unless permitted by the Users to do so, which is separate from any permission provided during the Member registration process. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads each User has seen and types of things in which the User appears interested. These advertisers may also use combined information about the visits of the Users to the Site and other sites in order to provide advertisements about related goods and services that may be of interest to the respective User.

When Users click on one of these advertisers' links, the Users would be leaving the Site and entering another site. HB Services FZE shall not responsible for such third party's sites. HB Services FZE cautions each User to carefully review the privacy statements of any other site he/she may visit, because those privacy statements will apply to the Users while visiting that site, and may be very different from this policy.

Opting-Out As part of the registration process, HB Services FZE gives its Users the ability to receive via e-mail or direct messaging information about the Products and Services, updates to the Site, customized advertisements and promotions that are targeted to specific interest, such as flight specials, promotions, contests, sweepstakes and other travel opportunities available on the Site and/or sponsored by the travel service providers and advertisers. HB Services FZE sends this information directly, or via third party service providers. If any User does not opt-out from receiving these communications about the Site, HB Services FZE will send them to the Users. For the sake of convenience, the Site provides links to other sites. When a User clicks on one of these links, he/she are leaving our Site and entering another site. HB Services FZE shall not be responsible for such third party sites as such sites are not under the control of HB Services FZE. Users should carefully review the privacy statements of any other sites they visit, because those privacy statements will apply to the Users’ visit to such other sites. Access to any other Internet sites linked to the Site is at the user's own risk. HB Services FZE does not in any way vouch or endorses the genuineness or the quality of the contents of such websites. It should not be construed that HB Services FZE has any association with the operators or owners of such third party websites.

Changes to this Privacy Policy

HB Services FZE reserves the right to change this policy should HB Services FZE deems it advisable to do so. If HB Services FZE makes any material changes that will affect personal information it has already collected from the Users, HB Services FZE will make reasonable efforts to notify the respective User of the changes and to give him/her the opportunity to amend or cancel his/her registration.